Gilbert Oakley is the Hospice RN Coordinator at the Visiting Nurse Service of New York. When Gilbert first encountered hospice nurses, he was a bit taken aback by their open and “creative” approach to end-of-life care. However, as both a nurse and a patient, he feels it is necessary to make healthcare as human an experience as possible. He has shared many personal and intimate moments with his terminally ill patients, and helped them meet their end-of-life goals, no matter how specific or individualized those goals may be.